Frequently Asked Questions

Product Information & Quality

What’s the difference between basic and advanced trauma kits?

Basic kits focus on bleeding control and wound care. Advanced kits add airway tools, chest seals, decompression needles, and diagnostic supplies for trained responders.

Do all kits include tourniquets and hemostatic dressings?

Most trauma kits include windlass-style tourniquets (like CAT® or SOF-T) and hemostatic dressings such as Combat Gauze® or ChitoGauze®. Check the “What’s Inside” section of each kit for full details.

Are your kits assembled in the USA?

Most of our kits are assembled and quality-checked in the USA. We also partner with several respected U.S.-based manufacturers and suppliers to ensure quality control and reliable performance in every product
we sell.

Shipping, Fulfillment & Returns

How long does shipping take?

Most orders ship within 1–3 business days from our U.S. distribution centers. Delivery time depends on your location.

Do you ship internationally?

Currently, we ship throughout the lower 48 states. For international or APO/FPO shipments, please reach out to our support team.

What’s your return policy?

For safety reasons, medical kits and sealed medical components cannot be returned once opened. However, if your order arrives damaged or incomplete, contact us immediately—we’ll make it right.

Where do your products ship from?

Orders ship from our U.S.-based fulfillment facilities to ensure fast delivery and quality assurance.

Custom & Bulk Orders

Can I order custom kits or bulk quantities?

Yes. We specialize in bulk and custom orders for agencies, law enforcement, outdoor programs, and businesses. Minimum order quantity is typically 20 units.

How long does it take to fulfill a bulk or custom order?

Lead times vary by complexity but generally range from 2–3 weeks. Rush options may be available for urgent requests.

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